Privacy Policy

VT Herbal Organic (vtherbal.pk) respects your privacy.

Information we collect

When you place an order we collect your name, phone number, delivery address and, if given, your email. This is used only to process and deliver your order and to contact you about it.

How we use it

We use your details to confirm orders, arrange delivery and answer your questions. We do not sell your personal information. We share your delivery details with the courier company that delivers your parcel, and some website usage data is collected by the analytics and advertising tools described in the “Cookies, Analytics & Advertising Pixels” section below.

Cookies

Our website uses basic cookies to keep your cart working and to understand site traffic.

Cookies, Analytics & Advertising Pixels

Besides the basic cookies that keep your cart working, our website uses some tools from other companies to understand how visitors use the site and to show and measure our ads. These tools use cookies and similar technologies (such as pixels) in your browser.

Tools we use

Meta (Facebook) Pixel: added through the Pixel Cat plugin. It helps us show our ads on Facebook and Instagram and see how well they work.
TikTok Pixel: helps us show our ads on TikTok and see how well they work.
Google tag / Google Analytics: added through Google Site Kit. It shows us how many people visit the site and which pages they view. We also use Google Search Console to see how our site appears in Google Search.
Hostinger Reach: an email marketing tool. If you sign up for our emails through a form on the site, it handles that sign-up.

What these tools may collect

In general terms, these tools may collect:

the pages you visit on our website and how long you stay;
information about your device and browser (for example, device type, operating system and browser version);
your approximate location, worked out from your IP address;
actions you take on the site, such as viewing a product, adding to cart or placing an order;
cookie identifiers that recognise your browser on later visits.

The companies that provide these tools (Meta, TikTok, Google and Hostinger) process this information under their own privacy policies.

Why we use them

To measure site traffic and understand which pages and products people are interested in.
To improve our store and make it easier to use.
To show our ads on Facebook, Instagram, TikTok and Google, and to measure how well those ads work.

Your choices and how to opt out

Browser settings: you can block or delete cookies in your browser settings. If you block all cookies, some parts of the site (such as the cart) may not work properly.
Meta (Facebook & Instagram): manage your ad preferences at facebook.com/adpreferences.
TikTok: in the TikTok app, go to Settings > Privacy > Ads personalization.
Google ads: manage ad personalisation at adssettings.google.com.
Google Analytics: install the Google Analytics opt-out browser add-on from tools.google.com/dlpage/gaoptout.
Emails: if you signed up for our emails, you can unsubscribe at any time using the link in the email or by contacting us.

We do not sell your personal data.

If you have any question about cookies or these tools, call or WhatsApp 0302 3142123 or email order.vtherbal@gmail.com.

Contact

For any privacy question, call or WhatsApp 0302 3142123 or email order.vtherbal@gmail.com.